This can help you understand your next move. If the rain is over and your sump pump is working to pump the water out, you can probably handle a basement that’s a little more flooded than normal for a short period of time. It may be annoying, but it’s usually not a big deal.
However, the problem comes if the rain hasn’t stopped, the water is still rising, and your sump pump doesn’t seem to be making a dent in it. In this case, you need to call JES to help you get the water out and fix the sump pump as soon as possible.
If you heard your sump pump alarm going off, it’s a good idea to check back in every so often over the next hour or two, especially if the rain’s still going. Contact a JES expert to get help if the water starts to build to a point where you’re worried it’s going to stop the pump entirely.