JES Foundation Repair - Winchester Support Office

• 5/
• 5/
• 5/
• 5/
• 5/

We had a wonderful experience with JES. We started noticing some cracks in our walls/floors and called for a consultation. Brian was…

We had a wonderful experience with JES. We started noticing some cracks in our walls/floors and called for a consultation. Brian was extremely thorough and explained everything that would be necessary to get things fixed. He detailed all the options for payment/financing (since foundation work is not cheap!) and helped ease our fears a little bit about completely breaking our budget. JES took care of getting all permits for us. The true reason for 5 stars, however, is Santos and his crew. They were INCREDIBLE. They went above and beyond to make sure the work they did was done well. The whole team was incredibly friendly and very communicative throughout the process. There were a couple a snags at the beginning that could have been problematic, but Santos and his crew ensured that everything ran smoothly. The one thing that really stood out to us – Santos changed the original plan to make it more appealing, even though it was a little harder and more work for him. He said "if it were my house, I would want it to look nice, not the easiest solution." Highly, highly recommend if you need any foundation repair!

Alyssa Albright

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

I’m a prospective client rating JES’s free estimate service. Michael came to evaluate the cracks in the concrete steps leading up to our…

I’m a prospective client rating JES’s free estimate service. Michael came to evaluate the cracks in the concrete steps leading up to our town home. He was extremely professional, took his time to take measurements and do calculations, and he gave a very thorough explanation of the problem and solution.

Lara Bryant

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

I was extremely pleased with the work that the men from JES foundation did. We had water seeping into our basement and they came and…

I was extremely pleased with the work that the men from JES foundation did. We had water seeping into our basement and they came and installed a french drain and also did some work with our gutters to extend them far out. Abdul W. found a root from a bush that was pushing against the wall and cut it off so it would not be an issue. He was very informative and educated me as the work was being done and pointed out problem areas they were going to fix along the way. The other men, Nilhon R. and Walter F. The men did a great job overall and cleaned up all of the mess afterward and I would highly recommend them.

LP C

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Shannon Martin did an amazing job. Coming into our home with a smile on his face, pencil in hand, ready to go. He made sure that ALL our…

Shannon Martin did an amazing job. Coming into our home with a smile on his face, pencil in hand, ready to go. He made sure that ALL our questions were answered and that we understood every thing going on with our home and everything going on either our basement. I found that he was very knowledgeable about foundation issues and how to fix them! He’s a great guy!

Kathleen Jenkins

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

I want to recognize Chris Jones with JES for providing one of the most thorough and professional home inspections I have ever experienced. …

I want to recognize Chris Jones with JES for providing one of the most thorough and professional home inspections I have ever experienced. I purchased my home in 2019, and since then I have been trying to solve a persistent HVAC-related problem. My home inspection identified the HVAC system as an area of concern, so I had it serviced, inspected, and cleaned before moving in. Despite that, the evaporator coils continued freezing. I hired one HVAC contractor, who found nothing wrong. When the problem persisted, I hired a second HVAC contractor after the coils froze again. I was again told everything appeared normal and was advised to keep the return vents clear and change the filter regularly. Over time, I also began noticing excessive humidity on the lower level after heavy rains, along with a mildew smell at the bottom of my stairs. The upper level remained cool and properly dehumidified, so I began to suspect the crawlspace. That's when I called JES and met Chris Jones. Before he even entered the crawlspace, Chris took the time to listen carefully to everything I had experienced over the years. He then invited me to accompany him during the inspection, explaining what he was seeing and educating me about the crawlspace as we went. Rather than rushing through the inspection, he methodically evaluated each area and answered my questions. The most significant findings were beneath the air handler. Chris discovered active moisture from a leaking return duct, a disconnected duct near the air handler with mold growth, and a dripping condensate line. These issues had gone undetected despite multiple previous HVAC inspections. What's even more impressive is that this was one of the tightest areas of the crawlspace—roughly 2½ to 3 feet high—yet Chris crawled into it, documented everything with photographs, and shared them with me. He didn't stop there. After I mentioned another area of concern, he willingly investigated it as well. Together we removed part of a wall covering and uncovered additional issues that otherwise would have remained hidden. At the end of the visit, Chris told me he wasn't sure JES would be able to help with all of the problems I had uncovered. What he didn't realize was that he already had. He found the root causes that I had been searching for since buying my home. Chris demonstrated something that is becoming increasingly difficult to find: integrity. He never tried to sell me something I didn't need. He simply performed an exceptionally thorough inspection, educated me throughout the process, and gave me the information I needed to finally understand what was happening in my home. Ironically, the most disappointing part of the experience was that I wasn't able to pay him for the level of expertise and effort he provided. I thought I was scheduling a crawlspace inspection, but what I received was one of the most valuable diagnostic inspections I've had in seven years. Thank you, Chris Jones. Your professionalism, persistence, and integrity are a tremendous asset to JES.

C Stine

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Our yearly crawlspace inspection was completed by Andre Williams today. He was prompt, professional and very knowledgeable.

Our yearly crawlspace inspection was completed by Andre Williams today. He was prompt, professional and very knowledgeable.

Jan Alfieri

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Shannon Martin was great in explaining everything in detail. Very pleasant to work with.

Shannon Martin was great in explaining everything in detail. Very pleasant to work with.

Torrance Williams

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Jeanne was very helpful and provided a detail explanation of what the repairs entailed, show evidence of a preliminary analysis about the…

Jeanne was very helpful and provided a detail explanation of what the repairs entailed, show evidence of a preliminary analysis about the problem, and all the different options to get the repairs done. I highly recommend Jeanne to come to do a preliminary analysis if you see cracks that affect the outside walls or the foundation of your house.

Mario Fernandez Jr.

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Maynor, Osman and Jose did a great job- communicating well, working hard, doing the job properly and finishing sooner than expected. ??

Maynor, Osman and Jose did a great job- communicating well, working hard, doing the job properly and finishing sooner than expected. ??

Debbie Rosner

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Andre Williams was very professional and very informative and did a great job conveying all the information in a digestible manner so I can …

Andre Williams was very professional and very informative and did a great job conveying all the information in a digestible manner so I can understand.

Patricia Mack

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Cameron from the Bristow office was great. Polite, professional, and knowledgable.

Cameron from the Bristow office was great. Polite, professional, and knowledgable.

John Cosgrove

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Jeanne was amazing! Very detailed and informative. I loved that she listened to our needs and wasn’t pushy.

Jeanne was amazing! Very detailed and informative. I loved that she listened to our needs and wasn’t pushy.

Crystal Stroman

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

My foreman Augustin and his crew were amazing. They came in early and did a walkthrough and explained what work they were going to do….

My foreman Augustin and his crew were amazing. They came in early and did a walkthrough and explained what work they were going to do. After the work was completed Augustin showed the photos of the work as they progressed and sent them to me as I requested. They did an amazing job and I would definitely recommend them to anyone looking for work that needs done to the foundation/crawlspace.

Robert Beebe

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Abdul Jalloh is a tremendous field inspector. He is professional, courteous and a good communicator. He carefully explained the big scope…

Abdul Jalloh is a tremendous field inspector. He is professional, courteous and a good communicator. He carefully explained the big scope of the job and the details. He continued to answer all my questions to my satisfaction. Abdul has a strong knowledge of the housing and engineering areas of the project. He provided options. Abdul provided the trust factor I needed to have JES perform the work needed. I highly recommend the company and you would benefit from having Abdul as your field inspector.

Anonymous Author

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Hello folks, Joshua Clarke is knowledgeable and friendly rep. He is a great rep for representative. I would give them a try.

Hello folks, Joshua Clarke is knowledgeable and friendly rep. He is a great rep for representative. I would give them a try.

Tony Johnson

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

I met with Vincent Palmer to get my estimate. He explained all the details clearly. He responded to all the questions we asked. On the…

I met with Vincent Palmer to get my estimate. He explained all the details clearly. He responded to all the questions we asked. On the installation day the foreman Joel Lugo and his team members Jose Garcia Roberto Lemus and Jose Alejandro Vazquez showed up. They were very skilled and knew a lot about their work. They explained how the process works. They ensured that I was happy with the service we got. "

Paula T.

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Out in the NNK, JES delivered top-notch service. Scott Beers, the technician, arrived early, was extremely thorough, and a pleasure to work …

Out in the NNK, JES delivered top-notch service. Scott Beers, the technician, arrived early, was extremely thorough, and a pleasure to work with. He was both professional and personable, and the finished job was exceptionally clean and well done. Thank you!

Simon Trumble

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

We had a lovely free inspection with Chris Routten today. He was scheduled for 90 minutes to diagnose an issue with water leaking in our…

We had a lovely free inspection with Chris Routten today. He was scheduled for 90 minutes to diagnose an issue with water leaking in our basement and we ended up taking 3 hours of his time! He was so thorough, finding some additional weak spots for us. He provided a solution to our current issue, as well as options we were interested to hear regarding some longer term fixes. The most relieving part is he was not super “salesy” – so I felt I could make the right decision for work to do now versus later. Highly recommend.

Jennifer Glor

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

We have been experiencing issues with the dehumidifer installed by JES. Mr. Andre Williams responded to our request to have the…

We have been experiencing issues with the dehumidifer installed by JES. Mr. Andre Williams responded to our request to have the dehumidifier removed. He removed the existing dehumidifer this afternoon. Mr. Williams is professional, pleasant and courteous. He was a delight to work with.

Faye Kerns

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

He was honest. No pressure. I felt comfortable with the information that he provided to me.

He was honest. No pressure. I felt comfortable with the information that he provided to me.

Mary Pearson

View Review

See full review