Franklin County VA

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We recently had an annual inspection with Andre Williams, and we thought he was excellent. He took the time to clearly explain things about …

We recently had an annual inspection with Andre Williams, and we thought he was excellent. He took the time to clearly explain things about our waterproofing system, and also provided us a quote for potential additional work. He was friendly and professional!

Michelle Jones

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JES and the entire crew (Rudy Gonzalez, Joel Lugo, Jose Garcia, Luis Trejo) did an outstanding job on our foundation and beam support work. …

JES and the entire crew (Rudy Gonzalez, Joel Lugo, Jose Garcia, Luis Trejo) did an outstanding job on our foundation and beam support work. Great crew to work with, very communicative and professional. They kept me informed of progress every step of the way.

Thomas Ruyle

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Levi came to give me an estimate on fixing the subsidence of my porch. We was friendly, knowledgeable, well spoken, and on time . I felt…

Levi came to give me an estimate on fixing the subsidence of my porch. We was friendly, knowledgeable, well spoken, and on time . I felt confident that the work I needed will be done to a high standard.

Melinda Carney

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JES just performed “PolyRenewal” concrete slab leveling around our pool deck. You can barely see the penetration holes and the slabs are…

JES just performed “PolyRenewal” concrete slab leveling around our pool deck. You can barely see the penetration holes and the slabs are completely level with no tripping hazards. The two technicians; Kavon C and Justin R were great and you could tell that they knew their craft. Great guys that were efficient, prompt and very engaging! We are completely pleased with the final results!

George Marcin

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Chad Edwards inspected my house today. He was very professional and did a great job teaching me the various options to eliminate and …

Chad Edwards inspected my house today. He was very professional and did a great job teaching me the various options to eliminate and prevent moisture from my crawl space. Thanks for answering all my questions Chad.

Lee Hoskins

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Had my driveway repaired by Austin Hicks . Best tech ever! Professional and courteous . Walked mr through entire process. Will recommend…

Had my driveway repaired by Austin Hicks . Best tech ever! Professional and courteous . Walked mr through entire process. Will recommend JES!

Charles Farlow

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They did a fantastic job! Very quick and always polite. Our little crew was only 3 people: Jose Rodriguez, Henry Ayala, and Jamie Salos. I…

They did a fantastic job! Very quick and always polite. Our little crew was only 3 people: Jose Rodriguez, Henry Ayala, and Jamie Salos. I could not recommend them more!

Ginny Martin

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I needed my crawlspace encapsulated, support jacks added, and some downspouts buried to get water away from my foundation. Devin C.,…

I needed my crawlspace encapsulated, support jacks added, and some downspouts buried to get water away from my foundation. Devin C., Delonta K., and Jacob H. went above and beyond, exceeding my already-high expectations. They were upfront about exactly what was going to be done each day they were onsite, informed me where they were going when they left, and were really helpful in answering all of my questions along the way. This crew really did a great job and I can't recommend them enough. It was super hot out and they pushed through and completed the work ahead of schedule while still keeping high standards and quality of work.Ask for this crew by name. They were that good.

Aaron Turner

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Mike Hannan was the technician sent to my home. He was pleasant and professional as well as patient. He was knowledgeable and offered…

Mike Hannan was the technician sent to my home. He was pleasant and professional as well as patient. He was knowledgeable and offered understandable explanations of what was wrong and what needed to be done. He is a definite asset to your company!

Ronald Scott

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Yasser, Keith and Juan were great. The team arrived when they said they would. They came in to see the areas of concern. I was kept…

Yasser, Keith and Juan were great. The team arrived when they said they would. They came in to see the areas of concern. I was kept informed of their progress. Near completion Keith came in to see if there was improvement. All areas showed marked improvement. We're happy that a serious problem has corrected.

John Rankin

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Jes employee, Jesse, arrived on time, explained everything and was very patient answering my questions. He was so polite. Jes company is…

Jes employee, Jesse, arrived on time, explained everything and was very patient answering my questions. He was so polite. Jes company is lucky to have him for an employee.

Catherine Watson

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Excellent. J. Scott did a thorough plumbing assessment of the house. Diagnosed, addressed and resolved problem areas. Kept be apprised of…

Excellent. J. Scott did a thorough plumbing assessment of the house. Diagnosed, addressed and resolved problem areas. Kept be apprised of the issues, the resolution and the cost all along the way. Getting approval at each step. Highly recommend A1 Sewer and Drain.

ISAAC BRODERICK

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I posted a complaint about 4 months ago regarding an issue I was having with the system installed by JES a few years ago. I want to provide …

I posted a complaint about 4 months ago regarding an issue I was having with the system installed by JES a few years ago. I want to provide an update. The JES team of Rick, Matt, Dalton, Davonte, and especially JR, we're excellent in resolving the issue. They effectively evaluated the situation, took ownership of the problem, and quickly established a plan to remedy the situation. They were efficient in executing their plan and I am beyond satified with the end results. Everyone exemplified professionalism, were courteous, and respectful. JR's follow up was on point and I am so glad that he was spearheading the effort. Thank you JES. You definitely exceeded my expectations.

mona hawkins

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Dada, Allen and Pepe did an excellent job on fixing a 200 year old foundation. They were fast, efficient and friendly. Excellent work.

Dada, Allen and Pepe did an excellent job on fixing a 200 year old foundation. They were fast, efficient and friendly. Excellent work.

Dennis M.

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We were very satisfied with the service we received from A-1. Our technician, Mike, was very professional and courteous and took care of…

We were very satisfied with the service we received from A-1. Our technician, Mike, was very professional and courteous and took care of our plumbing issues in a timely and efficient manner.

Marilyn Torgerson

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Damon T came up with a convincing sales pitch, and we were impressed by the thoroughness of the plan. We ended up declining one small…

Damon T came up with a convincing sales pitch, and we were impressed by the thoroughness of the plan. We ended up declining one small portion of Damon's original plan – after consultation with Tash and his team during the installation process. The company took the full price off our bill. The crew of Tash, Justin, Maurice, and Drew were highly professional in their 2-day stint at our house waterproofing the basement. Very pleased with how they answered our questions. The team had a disagreement with another part of the original sales plan, but their plan ended with a much better solution for our basement. The original plan had the bottom of our carpeted stairs to be torn up, but crew leader Tash had a much less destructive action plan. We are very impressed by the way they tunneled the drains from room to room with little or no extra destruction. The team also worked very hard both days, taking very few breaks and maximizing their time here.Our only suggestion would be for the original salesperson to have either face to face or telephone discussion with the work team leader prior to the team coming out. What is projected on paper may not always be the easiest plan to carry out. Tash made many good points that led to a better final product from our perspective.All in all, we were pleased with this company's product, from Damon's sales pitch to Tash's team's installation. Great guys all, friendly, professional, and very polite! Thanks for a great experience!

John Todd Harrison

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My foreman Augustin and his crew were amazing. They came in early and did a walkthrough and explained what work they were going to do….

My foreman Augustin and his crew were amazing. They came in early and did a walkthrough and explained what work they were going to do. After the work was completed Augustin showed the photos of the work as they progressed and sent them to me as I requested. They did an amazing job and I would definitely recommend them to anyone looking for work that needs done to the foundation/crawlspace.

Robert Beebe

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Jeff was great courteous very helpful honest and informative

Jeff was great courteous very helpful honest and informative

Sylvester Jenkins

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Most impressive presentation. Jeff Doyle thoroughly assessed my water damage and foundation issue; then clearly and precisely stepped me…

Most impressive presentation. Jeff Doyle thoroughly assessed my water damage and foundation issue; then clearly and precisely stepped me through all the possible solutions. His recommendations were honest, detailed and appreciated. There was absolutely no confusion about what to expect and how this work would be done. ???

Dottie Cleal

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Our house was starting to make noises and I noticed drywall cracks. At first I assumed this was from my dinosaur footed stomping children…

Our house was starting to make noises and I noticed drywall cracks. At first I assumed this was from my dinosaur footed stomping children but these symptoms kept getting worse and so I decided it was time to start researching options. After a few google searches and reviews I reached out to JES and a few competitors. Mike Mele came out and sat with me and I explained to him what we were experiencing. He walked me around the house and showed me what was happening and where. He tested with a laser level and proved that the back side of our house was sinking and then we went into the crawl space. Mike inspected all of the support beams and showed me exactly where there was separation from the beams and how it was affecting the house. I was given a presentation of what JES could and would do. Mike explained to me that their system does not guarantee the house being level, but that the house would not sink any further. Price was fair compared to competitors, and after being offered a 3 year maintenance plan, I requested adding the 5 year maintenance plan instead. JES said they would contact me every 6 months to slowly adjust the jack beams as needed. Deposit paid, contract signed. Permitting took around a month or so. I have nothing nice to say about the county I live in. They are slow and as they are government entities, inherently and completely inept. I was put on the schedule after a few follow up emails between JES and myself. Install was hopefully a 2 day period, IF, the county finished inspections. Day 1 of install, our installer, foreman Abdul Kargbo came out and got to work. He was ready by the afternoon with intentions of the inspector coming the next day to confirm the footer digs were correct. Next day, a Friday the inspector never came, even though he was scheduled, and the crew sat all day and did nothing all day waiting for him to come. Tuesday, the inspector finally came, albeit late, and approved the footers and Tuesday Abdul and Roman came back to do the work. They worked well into the evening to finish the job. Abdul requested a review and I told him that once the final inspection was approved, I would give one. I IMMEDIATELY noticed a difference in the way the floors felt and sounded. Items that were prone to shaking in cabinets were no longer making noise. Floor creaks that were annoying, but that we had gotten used to were gone. The house felt far more sturdy. My kids incessant stomping no longer shook pictures on the wall. The next day I called Mike back to let him know how everything went and that I was happy. I asked him about the final inspection timeline. Mike asked for a review and I told him the same thing I told Abdul. Once final was approved I would do so. Here begins frustrations for us. I don't hold JES entirely responsible for this however because the county staffed with government workers, I think JES could have been more aggressive on our behalf with the county. I understand JES has a delicate relationship with the counties and have to balance customer expectations with the ability to continue to operate at the behest of the counties they operate within. The county claimed they didn't have an engineering letter. These are basically liability transfers that keep the county inspectors from putting their necks on the line, but still enable to to collect the money. Within the packet that was posted to my door were all the engineering packet that showed the math, plans and a letter with a certification stamp. We had to go back and forth with JES and the county ourselves to get this moving faster. I do not believe the county didn't have this letter, or at bare minimum have enough to approve the project. I do know the county is inept. County approved the project in spite of them saying they didn't have plans. Which were included in the packet taped to my door. Due to my disgust with government, JES still gets a 5 star, regardless of the frustrations we had to deal with. Thanks Mike, Abdul and all the JES crew. It was great working with you. See you in 6 months for the check up!

Justin Heflin

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