Oakton VA

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Mike was polite, professional, courteous, conscientious and very respectful!

Mike was polite, professional, courteous, conscientious and very respectful!

Anonymous Author

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Our house was starting to make noises and I noticed drywall cracks. At first I assumed this was from my dinosaur footed stomping children…

Our house was starting to make noises and I noticed drywall cracks. At first I assumed this was from my dinosaur footed stomping children but these symptoms kept getting worse and so I decided it was time to start researching options. After a few google searches and reviews I reached out to JES and a few competitors. Mike Mele came out and sat with me and I explained to him what we were experiencing. He walked me around the house and showed me what was happening and where. He tested with a laser level and proved that the back side of our house was sinking and then we went into the crawl space. Mike inspected all of the support beams and showed me exactly where there was separation from the beams and how it was affecting the house. I was given a presentation of what JES could and would do. Mike explained to me that their system does not guarantee the house being level, but that the house would not sink any further. Price was fair compared to competitors, and after being offered a 3 year maintenance plan, I requested adding the 5 year maintenance plan instead. JES said they would contact me every 6 months to slowly adjust the jack beams as needed. Deposit paid, contract signed. Permitting took around a month or so. I have nothing nice to say about the county I live in. They are slow and as they are government entities, inherently and completely inept. I was put on the schedule after a few follow up emails between JES and myself. Install was hopefully a 2 day period, IF, the county finished inspections. Day 1 of install, our installer, foreman Abdul Kargbo came out and got to work. He was ready by the afternoon with intentions of the inspector coming the next day to confirm the footer digs were correct. Next day, a Friday the inspector never came, even though he was scheduled, and the crew sat all day and did nothing all day waiting for him to come. Tuesday, the inspector finally came, albeit late, and approved the footers and Tuesday Abdul and Roman came back to do the work. They worked well into the evening to finish the job. Abdul requested a review and I told him that once the final inspection was approved, I would give one. I IMMEDIATELY noticed a difference in the way the floors felt and sounded. Items that were prone to shaking in cabinets were no longer making noise. Floor creaks that were annoying, but that we had gotten used to were gone. The house felt far more sturdy. My kids incessant stomping no longer shook pictures on the wall. The next day I called Mike back to let him know how everything went and that I was happy. I asked him about the final inspection timeline. Mike asked for a review and I told him the same thing I told Abdul. Once final was approved I would do so. Here begins frustrations for us. I don't hold JES entirely responsible for this however because the county staffed with government workers, I think JES could have been more aggressive on our behalf with the county. I understand JES has a delicate relationship with the counties and have to balance customer expectations with the ability to continue to operate at the behest of the counties they operate within. The county claimed they didn't have an engineering letter. These are basically liability transfers that keep the county inspectors from putting their necks on the line, but still enable to to collect the money. Within the packet that was posted to my door were all the engineering packet that showed the math, plans and a letter with a certification stamp. We had to go back and forth with JES and the county ourselves to get this moving faster. I do not believe the county didn't have this letter, or at bare minimum have enough to approve the project. I do know the county is inept. County approved the project in spite of them saying they didn't have plans. Which were included in the packet taped to my door. Due to my disgust with government, JES still gets a 5 star, regardless of the frustrations we had to deal with. Thanks Mike, Abdul and all the JES crew. It was great working with you. See you in 6 months for the check up!

Justin Heflin

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Foundation stabilization. Great work!!! Excellent crew (s). Friendly and professional. Thank you.Would like to commend/mention the…

Foundation stabilization. Great work!!! Excellent crew (s). Friendly and professional. Thank you.Would like to commend/mention the following people:Christian Distler-Caravetta – InspectorGustavo Copado – SuperintendentPiering crew:Luis, Jose R, Jose CPiering crew:Agustin, Agustin Jr., EduardoPoly tech – KristaThey were all outstanding!!!!!!

Brian Green

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JES Foundation Repair responded quickly to my request for a quote. Chad was the Certified Field Inspector that provided the assessment for…

JES Foundation Repair responded quickly to my request for a quote. Chad was the Certified Field Inspector that provided the assessment for the tasks and gave me very detailed information about their approach to addressing the repair. Chad was very knowledgeable and answered all my questions. Highly recommend getting a quote from JES Foundation Repair and requesting Chad Anderson for your inspection.

C Lama

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Great technician. Very professional and resolved the issue quickly. Very honest about the cost of the services and repair. Gave…

Great technician. Very professional and resolved the issue quickly. Very honest about the cost of the services and repair. Gave recommendation for other repair services needed. Excellent service.

William Alexander

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Chris Dale was excelente, friendly and professional.

Chris Dale was excelente, friendly and professional.

Gilda Ryan

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Jeanne was absolutely fantastic throughout our foundation inspection process. From the moment we met her, it was clear she was incredibly…

Jeanne was absolutely fantastic throughout our foundation inspection process. From the moment we met her, it was clear she was incredibly knowledgeable, professional, and genuinely cared about helping us make an informed decision. Foundation concerns can be stressful when buying a home, but Jeanne took the time to thoroughly inspect everything, explain her findings clearly, and answer every question we had with patience and honesty. She has a way of making complex structural concerns easy to understand, which gave us a lot of confidence during a stressful time. What really stood out was her attention to detail and integrity. She was incredibly thorough, never rushed the process, and made sure we fully understood both the concerns and the overall condition of the home. Her report was clear, detailed, and delivered quickly, which helped us move forward confidently. If you need a foundation inspector who is experienced, trustworthy, and truly has your best interests in mind, Jeanne is the person to call. Highly recommend!

Matthew Kriegh

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Jeanne was amazing! Very detailed and informative. I loved that she listened to our needs and wasn’t pushy.

Jeanne was amazing! Very detailed and informative. I loved that she listened to our needs and wasn’t pushy.

Crystal Stroman

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Andre Williams was very helpful and patient I'll definitely recommend his service to all!

Andre Williams was very helpful and patient I'll definitely recommend his service to all!

Paul Man

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I had 3 intelijacks installed in a day w/ minimal cleanup. They were friendly, efficient and knew how to do this based on engineering…

I had 3 intelijacks installed in a day w/ minimal cleanup. They were friendly, efficient and knew how to do this based on engineering plans. Jesus Baires, Freddy & Walter Zavaleta know what they are doing so if they arrive, . . . . you are in good hands. They cleared up my misunderstanding and were very understanding. The cost of installing is a bit pricey but it will be done safely and at code. Get Gerald to do your estimate and engineering. He knows his stuff!

A Howe

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The following workers did an outstanding job Neri Beltran,Hector Glonzalez,Danielson Funentes.

The following workers did an outstanding job Neri Beltran,Hector Glonzalez,Danielson Funentes.

reginald simpkins

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Denis visited our home for an inspection. I believe he offered the most comprehensive explanation regarding the necessary work in the crawl …

Denis visited our home for an inspection. I believe he offered the most comprehensive explanation regarding the necessary work in the crawl space and did an amazing job representing JES!

Emily Kang

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The team I had working for the past 3 days were wonderful not only they kept all things organized but promptly got to work sending…

The team I had working for the past 3 days were wonderful not only they kept all things organized but promptly got to work sending notifications on time of arrival. Kept me updated on anything they were doing and maintaining communication open all the time. Must say that they were professional, polite and I felt I was in good hands throughout the process. This goes to my team, Mr. Charles Hartz, Thomas Jackson and Stephen Toy. Great Job will definitely be promoting your exceptional work! LR

L Robinson

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Andre Williams was an excellent specialist. Very knowledgeable and great to work with!

Andre Williams was an excellent specialist. Very knowledgeable and great to work with!

Brandi Carpenter

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The whole experience was excellent. From beginning to end. Very professional, knowledgeable, and took time to explain the process! Highly…

The whole experience was excellent. From beginning to end. Very professional, knowledgeable, and took time to explain the process! Highly recommend!

Sherry Conklin

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My Tech Joey was exceptional, skilled and knowledgeable in his profession. Thank you Joey for your patience and kindness. I’m very pleased…

My Tech Joey was exceptional, skilled and knowledgeable in his profession. Thank you Joey for your patience and kindness. I’m very pleased with his Exceptional performance. Great Job

Cecelia Bryant

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We had a superb experience with our JES Foundation Repair team! Our front porch structure is now sound once again and our home foundation…

We had a superb experience with our JES Foundation Repair team! Our front porch structure is now sound once again and our home foundation is set for life! Austin Hicks, Bryan Rutherford, Ojman Ochoa, Mainov Rubio, Abner Gonzalez, and Jose Vazquez were all highly competent and polite professionals!

Robert Cheatham

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Joe was great!

Joe was great!

Joan

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Our problem was that we had over 1.5 inch of sag from the center of the house. It was affecting door and window operation. Also had a musty …

Our problem was that we had over 1.5 inch of sag from the center of the house. It was affecting door and window operation. Also had a musty smell. Finally had enough and called JES. Ryan came out the next day and did an estimate. There is only 18 inches of space under the house. Ryan low crawled every inch of it and showed me pictures and explained what would have to be done. The solution was going to be running beams along the east and west side of the house. Digging 12 holes, installing 12 jacks and raising the sides of the house to support the floor. Then encapsulate the crawl space. Day one. Emilio and Edward show up. Clear out all the old insulation and junk. Dig 12 holes. Then get the ground ready for the jacks. Day two… They return and set up the jacks and lift the sides of the house. I'm making this sound too easy. Remember, they are on their bellies with 18 inches of space digging holes by hand and doing all this work. Day three… David, Zeke, John, and Elvis show up to do the encapsulation. In 18 inches of space, they crawled around and got the work done. They ran out of day. Said they needed to come back next mooring. Day four… they came back for about three hours to finish up. This was a very tough project. Very cramped space for three days. Both crews got it done in the time promised. They greatly exceeded expectations.

Paul K

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Rudy, Jose, and Luis were amazing!

Rudy, Jose, and Luis were amazing!

Stasha Schrader

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