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Emergency FAQ
Having an emergency such as a sump pump alarm going off or water appearing in your crawl space after you've had it encapsulated? Or maybe extreme weather such as hurricanes or nor'easters have caused problems with your foundation, crawl space or basement? Find answers to these questions and more here!
If you still have questions, give us a call at
866-370-4816
to request that a foundation repair inspector come out to your home for free and take a look at your foundation problem.
Sump Pump Questions
My sump pump or WaterWatch alarm is going off. What do I do?
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Answer: First and foremost – do not unplug your sump pump. The WaterWatch alarm goes off when the water reaches a certain level. If you don't have a battery back up, the sump pump is alerting you that the power is out and the pump's not working.
If your power's still on, check the water level in your sump pump. How did the water sensors get wet?
While it's unusual for water to leak into the top of the pump, the sensors may have gotten damp. If that's the case dry off the sensors.
If the water level is high enough to get the sensors wet then your pump may not be able to keep up with the flooding or the sump pump isn't working.
If the water has quickly risen, or you're experiencing heavy rain, and you still hear your sump pump working, then it's working to pump the water out. You can remove the WaterWatch Alarm, dry it off and set it aside until the pump has removed the water.
If you don't hear the pump working then make sure that the sump pump has power. Check the connections and the fuse box to make sure a fuse wasn't blown. If the pump's not working and you have power then it's important to schedule service for the pump.
The "condensation indicator" sticker on my sump pump has turned red. What's it mean?
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Answer: When the sticker turns red, it lets you know that condensation is present outside of your sump pump. The best course of action to remove the condensation is to install a dehumidifier. The presence of condensation in your crawl space or basement isn't reflective of the effectiveness of your sump pump.
Basement Questions
A crack just appeared in my wall, I don't have a waterproofing system in place outside of a sump pump. What should I do?
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Answer: It sounds like you may have a foundation problem or a water problem that's causing a foundation problem. Give a call at 866-370-4816, for a free basement foundation inspection. You'll need to find out the source of the problem before you try to fix it.
Take a look at the basement waterproofing problem signs to get more information about what causes wall cracks and some solutions that may be recommended.
My basement windows have started to leak. I had my basement waterproofed but didn't do anything with the windows. What do I do now?
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Answer: You have 2 options: You can caulk the windows or have a professional install special basement windows that are designed to withstand flooding and heavy rain. Caulking is only a temporary solution.
Since the windows are leaking, you should also take a look at the grading around your home. Make sure that it's not directing water towards your foundation or basement window.
My SaniDry's computer face is blacked out. I don't see any of the settings. What do I do?
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Answer: It sounds like that computer might need to be replaced. Give us a call at 866-370-4816 to schedule an appointment with one of our service techs.
My SaniDry's computer has "E2" displayed on the screen. What's that mean?
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Answer: This means that the humidity sensor needs to be replaced. Give us a call at 866-370-4816 to schedule an appointment with one of our service techs.
Crawl Space Questions
My sump pump alarm is going off. What do I do?
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New water has appeared in my crawl space. What do I do?
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Has it been raining heavily lately? If you have a sump pump installed, it make take time for the pump to catch up and drain the water.
If your crawl space is encapsulated and water has sudden shown up, make sure that you don't have a plumbing leak. Check for broken pipes, leaking gaskets and other sources for the water. If you can't find the source of the water and the sump pump doesn't drain all of the water after the rain has stopped, give us a call at 866-370-4816 to schedule an appointment with one of our service techs.
Foundation Questions
The foundation crack that had been repaired has re-opened. We've had an extended period of heavy rain and it seems that it has had an effect. What do I do?
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Answer: It's unusual for foundation cracks that have been properly repaired to re-appear. The best course of action is to give us a call at 866-370-4816, and schedule a time for one of our inspectors or engineers to come out and evaluate the situation.
| The Experts at JES can Help! |
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If you're not sure of the source of your foundation repair issue, give us a call at
866-370-4816, and schedule a free inspection. We'll find out the cause of the problem and help you find the perfect solution. |
