Emergency FAQ

Ask a JES Professional Engineer

Having an emergency such as a sump pump alarm going off or water appearing in your crawl space after you've had it encapsulated? Or maybe extreme weather such as hurricanes or nor'easters have caused problems with your foundation, crawl space or basement? Find answers to these questions and more here!

If you still have questions, give us a call at 866-370-4816 to request that a foundation repair inspector come out to your home for free and take a look at your foundation problem.

Sump Pump Questions

My sump pump or WaterWatch alarm is going off. What do I do?

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The "condensation indicator" sticker on my sump pump has turned red. What's it mean?

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Basement Questions

A crack just appeared in my wall, I don't have a waterproofing system in place outside of a sump pump. What should I do?

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My basement windows have started to leak. I had my basement waterproofed but didn't do anything with the windows. What do I do now?

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My SaniDry's computer face is blacked out. I don't see any of the settings. What do I do?

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My SaniDry's computer has "E2" displayed on the screen. What's that mean?

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Crawl Space Questions

My sump pump alarm is going off. What do I do?

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New water has appeared in my crawl space. What do I do?

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Foundation Questions

The foundation crack that had been repaired has re-opened. We've had an extended period of heavy rain and it seems that it has had an effect. What do I do?

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The Experts at JES can Help! Free Foundation, Crawl Space or Basement Inspection

If you're not sure of the source of your foundation repair issue, give us a call at 866-370-4816, and schedule a free inspection. We'll find out the cause of the problem and help you find the perfect solution.


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"Great service, you helped us protect our family's home and gave us the security and peace of mind that comes in knowing the work was done right."

~ Bill Y.